EXCEPTIONAL CUSTOMER SERVICE STARTS WITH THE ABILITY TO CONNECT WITH CUSTOMERS
With a service as essential as utility provision, the ability to communicate effectively and reliably with customers is paramount. CSG has a long history of empowering utility providers to do exactly that.
Engage customers and optimize the customer experience by leveraging our broad communication portfolio, including:
- Interactive Messaging – Inbound and outbound IVR, email, SMS/text to connect with subscribers anytime, anywhere, on any channel
- Output Solutions – Branded transactional communications (statements, letters, inserts, direct mail) that build and strengthen the customer experience
- Customer Self-Service - Electronic bill presentment and payment solutions
To meet with us at CSA and discuss ways we can help you get the most out of your customer communications, simply fill out the form on the right.
If you aren't going to be at CSA 2018, no problem, simply choose "I won't be at the show, but would love to meet" and we will get you set up with one of our experts.
For more information, check out csgi.com.