Tier One Cable Provider Boosts Productivity with Optimized Appointment Scheduling
Field service is essential but costly. Especially when nearly 20% of appointments are cancelled or rescheduled by customers, creating holes in technicians' daily schedules.
Learn how a Tier One North American cable provider increased productivity, lowered costs, and delivered a superior customer experience by leveraging the Optimized Appointment Scheduling capabilities within CSG Workforce Express to dynamically reallocate field technicians.
Automate and improve your response to constant shifts in schedules.
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