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When your subscribers place calls to friends, family or colleagues who live across the world, they want it to sound like they're in the same room—clear, crisp and static-free. If they are plagued by bad voice quality, the conversation will be cut short. And so will your profits.
CSG can help.
CSG Assure is the industry’s most widely used and proven quality assurance solution. A fully managed service with quick setup and payback, CSG Assure provides voice quality testing, allowing you to measure the caller’s experience, fix outstanding issues, improve customer satisfaction and increase profitability.
With CSG Assure, you can:
Assess the end customers’ perception of the call quality
Automatically verify the call quality of your premium service level
Spot new routing opportunities with outstanding cost/voice quality ratio
Charge higher tariffs for higher quality calls based on voice quality tests
Demonstrate and prove your call quality, attracting operators or resellers to use your network
Is based on CSG’s proprietary test network covering more than 450 mobile operators worldwide
Can be implemented in one week
Is the industry standard with numerous relevant references
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Learn more about CSG's entire suite of Assure active testing solutions.