THE FUTURE OF FIELD SERVICE MANAGEMENT

Field service management (FSM)—which has remained largely unchanged for decades—is undergoing a dramatic shift. Consumer expectations are rising, cost pressures are mounting, and new technologies such as augmented reality are upending the industry. If your company doesn’t have a roadmap for FSM evolution accounting for these changes, you can fall behind your competitors in this key customer touchpoint.

Gartner has identified the key market drivers for this emerging generation of FSM, and how to navigate these changes in their field service model. To help you fine-tune your FSM roadmap, this report:

  • Outlines the four future FSM scenarios and how to determine which one(s) describe your company
  • Identifies key activities and challenges for companies in each FSM scenario
  • Recommends steps for adopting the technologies and approaches that enable success in each FSM scenario

Download this comprehensive forecast to learn what’s in store for FSM and how your company can respond.

Gartner, The Future of Field Service Management, Jim Robinson, Kristian Steenstrup,6 December 2019
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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