Cable technician greeting a husband and wife in their doorway.
CSG Field Service Management

Showing up for customers has never been easier

Transform your field service team into a customer satisfaction machine. Enable more same-day appointments, proactive customer communication, cost-saving automation and more.

Tier 1 North American Cable Provider Improves CX with CSG

Raising productivity and scheduling more jobs doesn’t just enhance CX—it can save millions in costs. A Tier 1 cable provider achieved just that CSG Field Service Management.

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Learn more about CSG Field Service Management Supporting connected customers in a digital world requires agility and speed.

Our platform enables more than 100,000 field service users in North and South America to fulfill more than 100 million work orders each year. CSG Field Service Management focuses on integrating data from disparate systems, enabling management to make more informed business decisions.

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Learn more about CSG Field Service Management  Supporting connected customers in a digital world requires agility and speed.

What new efficiencies will you unlock?

Our field service solution optimizes every facet of your field service routing and scheduling to enhance customer communication. We’ll show you how.

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CSG Visual Connect

Empower field technicians and contact center agents see what customers see using the customer’s mobile device camera. Resolve issues quickly with visual explanations and skip the truck roll.

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  • No integration or installation required—your organization and customers can use it right away
  • Technicians and agents can mark up images and send them to customers for additional guidance
  • Keep a knowledge base of marked-up images for recurring issues

Why CSG Field Service Management

Take your field service to the next level

Time to evolve your field service management to serve tomorrow’s customer. It’s easier with CSG’s telecom field service management—telecom’s preferred FSM vendor.